Really bad service

Firstly the attitudes of the call centre agents are pathetic. every single time ive called there attitude gives the impression that they really dont want to be there. Ive never missed or underpaid a premium, but sat with a soft blocked phone for an entire month. when i contacted vodacom, i was told that an issue was logged and someone would contact me within 48 hours. its been a month so far. My bill for the month of april is ridiculous and basically impossible in my opinion. when i contacted the call centre today i was told its for data usage. i have wi fi access almost 24 hours a day and basically use data for whattsapp when im out. i was once again told that an issue was logged and someone would contact me within 24 to 48 hours. i was told this before and nothing ever came of it. ive just had enough now and i need this sorted out!