Really Bad Fibre Installation Service - Twice so far

I ordered fibre from Vodacom. The first time i phoned for a progress update I was told that nothing had been scheduled on the system and it would be scheduled for the line to the house to be installed. I was to receive a phone call to schedule. Nothing happened for a week, I phoned agian to be told that there was still nothing on the system about scheduling an install (despite promised that it would be scheduled). That must have worked because Openserve appeared two days later to install the line to the house. Knowing how proactive Vodacom aren't I phoned immediately to notify them the line was installed and ready for the modem and activation. Again I was promised an email would be sent to the correct person to schedule the delivery of the modem and activation of the internet service. Again a week has been wasted because when I phoned to find out why I had not been contacted to schedule the missing piece of the installation puzzle I was told there is no notification on the system that the line is installed and ready (again despite a promise that the correct notifications would be made). In effect i have lost two weeks because service call centre agents did not do what they promised, it took two calls for each of the necessary steps to be activated. And I am still waiting for the modem and i am buying expensive data to cover the period I have been forced to wait!! Vodacom I contracted fibre through you so i would never have to deal with Telkom again but you are prooving even worse than Telkom!!