WK
Wynand K

1 reviews | Active since Mar 2011

25 Aug 2021, 15:39

Really bad equipment

For the past few months I have been dealing with an issue where my router just droppes the connection every 2 days. I have phoned millions of time to the fiber support team, but every time they just reboot the router remotely and advise that they will log a call to see what is going on. Never ever has this been done. I am still batteling with the same issue every 2nd day and have to reboot it over and over. It will even kck the XBOX and PC connecte to it via LAN every few minutes and then I need to swop the LAN cables from port to port to get things working again. For some one that need to work from home this is very fustrating and imbarasing to me when you have a Zoom meeting and it happens. As some one that use to work in network support there is a clear issue with the router and Vodacom Fiber support just refuse to admit it. I cannot wait for this contract to end so I can change my ISP to some one with better technical support.

0
Replies (2)
Vodacom
Vodacom's reply26 Aug 2021, 07:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply26 Aug 2021, 15:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query.  Regards Consumer Website Team

Best regards,