aS
anton S

1 reviews | Active since Apr 2014

17 Jul 2024, 08:28

Really bad customercare from vodacom mobile service provider

I have been trying to cancel/end 3 data contracts with vodacom since the 15th July 2024 via the 082135 customer care number without any success. I have emailed *** on the 16th July 2024 with no response yet. I have been a customer with vodacom since 2006 but customercare really has gone down the drain. They are quick to want to sign you up for a contract but when you need assistance with cancelling contracts they are none responsive. I have 3 mobile contracts that are due for upgrade, really not sure if i want to continue this relationship with vodacom.

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Replies (1)
Vodacom
Vodacom's reply17 Jul 2024, 12:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team