aS
anton S
1 reviews | Active since Apr 2014
17 Jul 2024, 08:28
Really bad customercare from vodacom mobile service provider
I have been trying to cancel/end 3 data contracts with vodacom since the 15th July 2024 via the 082135 customer care number without any success. I have emailed *** on the 16th July 2024 with no response yet. I have been a customer with vodacom since 2006 but customercare really has gone down the drain. They are quick to want to sign you up for a contract but when you need assistance with cancelling contracts they are none responsive. I have 3 mobile contracts that are due for upgrade, really not sure if i want to continue this relationship with vodacom.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
17 Jul 2024, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2024, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
