Really bad customer service

I Went to Vodacom at the Garden Route mall to get my new phone as I was entitled to an upgrade. I was told that my new sim would be activated in 24 hours. As this was Friday afternoon, I expected it to be working by Sunday, but it only was activated on Monday when I went back to Vodacom in George. I also asked the lady helping me why my contacts had not automatically been transferred, and she said that I hadn't requested it (Ok, maybe I should have known that my contacts would have to be transferred as I had a new sim card, but the service was not offered to me). I had already paid an R150 "Administration Fee" and R63 for a new sim, and now I had to pay R149 to have my contacts transferred. Well, it took 3 hours waiting for the service assistant to do it. In the 3 hours I waited I was astounded how customers were just left standing and waiting, no one acknowledged them, no one cared at all. I was just so furious that it took me 3 hours to have my contacts transferred. I am really inclined to move my service to someone else who does care about their customer. By the way, I also chained my contract, and now save over R1000 a month by buying air time, it is soooo much cheaper!