Really bad customer service

On the 10 March I wrote a complaint on HelloPeter regarding Vodacom's bad customer service. I got what looks like an automated response from Vodacom telling me someone would be in contact with me shortly regarding my complaint.<br> <br> It is now the 30 March and I HAVE STILL NOT BEEN CONTACTED by Vodacom. I can only imagine Vodacom has a different definition for 'shortly' in comparison to the rest of the English speaking world. <br> <br> From this experience I have ascertained that they love taking your money, but they do not like assisting their customers.