LM
Lebogang M
1 reviews | Active since Jan 2019
29 Jan 2019, 09:49
Really bad costumer service.
I've been using vodacom my whole life now. I then realized that im no longer receiving sms anymore. I tried my best to contact vodacom for assistance but to date i haven't received any assistance. I tried their 111 option to talk to a consultant but they telling me they will send me the link via sms. N thats useless for me since I cannot receive sms. It's a bit challenging for me cos i recieve important sms.
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Replies (2)
Vodacom's replyOfficial
29 Jan 2019, 10:41 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jan 2019, 10:41
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Jan 2019, 11:57 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Vodacom's reply29 Jan 2019, 11:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team