REALLY!!!!

I recently asked the call centre when I can upgrade and they said 26/4/15. Went to the shop, upgraded just to find out that I have to pay for two handsets - REALLY! I'm not going to. I chose to stay with you, but really, I could have gone elsewhere, and I should have. my bill for next month is over R1000 - I cannot pay this, I had a lock on my phone and only me can unlock, why don't u inform clients how much the account is? I requested to unlock my phone on Saturday and never was done - cant remember that I phoned in - phoned in yesterday to unlock again. I'm not going to pay for 2 handsets - you make enough money from me and I cannot afford to pay more than R1 000 for a cell phone account. when I upgraded the \extras"I was suppose to get wasn't there"