Really?

<p>I have had a month-to-month prepaid cellphone account at Vodacom for many years. I accumulated more than R3000.00 unused (but paid for) credit over the past months as I do not use my cellphone often.</p> <p> </p> <p>I visited the Vodacom store at Cresta to find a solution. I was told that, should I migrate to a different package, I will lose the credit.</p> <p> </p> <p>I called Vodacom's cancellations deparment (for a different matter). They advised me to call customer service to migrate the package and that the credit will remain. I called the customer service department this morning. I was told that, should I migrate to a different, more affordable package, I will forfeit the accumulated airtime.</p> <p> </p> <p>I was put through to a more senior person - a lady called Rose. She also insisted that, should I migrate to a more affordable packge, I will lose R3000.00 worth of already paid airtime.</p> <p> </p> <p>This is disgraceful and very probably *******.</p> <p> </p> <p>I might add that this January is my "upgrade" period. It seems that upgrades are more important than furnishing a service already paid for.</p>