CL
Cecilia1234577 Liermann
1 reviews | Active since Sept 2016
08 Sept 2016, 14:38
REALLY
<p>We ordered a Vodacom cell phone online and received a mail that it has been approved. Three days after hearing nothing from Vodacom we tried phoning. OH MY HAT !!!!! EVERY NUMBER I phoned the consultant said, you are in the wrong department and need to phone this number ..... AAARRGGHHHH. 5 TIMES I TRIED, 5 DIFFERENT NUMBERS. I am shocked and dissapointed. My husband started a new job today , PHONELESS</p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Sept 2016, 07:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2016, 07:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CL
Cecilia1234577 Liermann's updateReviewer Update
09 Sept 2016, 13:22Hi Vodacom,
So I received a reply in my inbox this morning from you that our order has now been approved, but it is not the right phone.
You are sending us the wrong package.
Now I really don't know anymore, because I am not going to even start try to phone your support.
Regards,
FRUSTRATED
CL
Cecilia1234577 Liermann's update09 Sept 2016, 13:22
Reviewer Update
Hi Vodacom,
So I received a reply in my inbox this morning from you that our order has now been approved, but it is not the right phone.
You are sending us the wrong package.
Now I really don't know anymore, because I am not going to even start try to phone your support.
Regards,
FRUSTRATED
CL
Cecilia1234577 Liermann's updateReviewer Update
13 Sept 2016, 16:28AND WE STILL DON'T HAVE A PHONE. .... MY saga continues. Today I was told by the delivery company that it is not possible to update the delivery address Vodacom needs to do that. This is 2 days after Vodacom told me the delivery company will do this.
BOTTOM LINE: DO NOT...NEVER EVER EVER EVER ORDER A PHONE ONLINE FROM VODACOM EVER
CL
Cecilia1234577 Liermann's update13 Sept 2016, 16:28
Reviewer Update
AND WE STILL DON'T HAVE A PHONE. .... MY saga continues. Today I was told by the delivery company that it is not possible to update the delivery address Vodacom needs to do that. This is 2 days after Vodacom told me the delivery company will do this.
BOTTOM LINE: DO NOT...NEVER EVER EVER EVER ORDER A PHONE ONLINE FROM VODACOM EVER