EM
Elani M
1 reviews | Active since Mar 2009
16 Jul 2020, 19:10
Really?
So I complained about Vodacom and especially their accounts department. After I phoned the call centre myself, I got to arrange for a refund which I was told will take 7 working days. Then only did I get a call about my complaint on Hello Peter. Now in the meantime, I received my new statement. And on there it shows the money that was supposed to be refunded to me deducted from my account. I don't mind that. It is fine with me. What I am complaining about now, is the fact that I asked on here to be contacted as I needed clarity on my account and no one has contacted me. Really?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Jul 2020, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2020, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jul 2020, 11:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2020, 11:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
EM
Elani M's updateReviewer Update
17 Jul 2020, 13:29Good day,
Yes to my first complaint. Then I asked to be contacted again after receiving my statement. I need clarity on that!
Don't make me your client to be a ****.
Yes to my first complaint. Then I asked to be contacted again after receiving my statement. I need clarity on that!
Don't make me your client to be a ****.
EM
Elani M's update17 Jul 2020, 13:29
Reviewer Update
Good day,
Yes to my first complaint. Then I asked to be contacted again after receiving my statement. I need clarity on that!
Don't make me your client to be a ****.
Yes to my first complaint. Then I asked to be contacted again after receiving my statement. I need clarity on that!
Don't make me your client to be a ****.
EM
Elani M's updateReviewer Update
18 Jul 2020, 15:51What a poor excuse of customer service! Not only are the clients made out to be ***** but no one even follows up with complaints! Now when I phoned the customer care line I get told that they never received the proof of payments they requested. Seeing that YOU are the ones asking for it, why didn't you phone me to find out about it? Now I had to send it AGAIN and wait again for the feedback! This is ridiculous. No wonder people complain about customer service! You say a matter has been handled but it hasn't! It is clear to me that the system agents use to reply on Hello Peter is not the same system when you phone them directly! Are you even using the same system?! Cause if this matter was handled why am I being told my proof of payment is outstanding! And there dumb me was defending Vodacom when I got told by others that I am going to wait months and months to get answers. This is worst than the service I got from Virgin Mobile
EM
Elani M's update18 Jul 2020, 15:51
Reviewer Update
What a poor excuse of customer service! Not only are the clients made out to be ***** but no one even follows up with complaints! Now when I phoned the customer care line I get told that they never received the proof of payments they requested. Seeing that YOU are the ones asking for it, why didn't you phone me to find out about it? Now I had to send it AGAIN and wait again for the feedback! This is ridiculous. No wonder people complain about customer service! You say a matter has been handled but it hasn't! It is clear to me that the system agents use to reply on Hello Peter is not the same system when you phone them directly! Are you even using the same system?! Cause if this matter was handled why am I being told my proof of payment is outstanding! And there dumb me was defending Vodacom when I got told by others that I am going to wait months and months to get answers. This is worst than the service I got from Virgin Mobile