real **** service !!!!!!!!!!

<p>i did a upgrade over the phone on saterday 20/05/17 spoke to a lady that helped me nicely except i asked her to include a simcard as the sim i have will not work in the new phone as the sim reqired is a nano sim. </p> <p>yesterday 23/05/17 i got my phone but no sim. so i called in spoke to a nother person they told me the lady never reqested for a sim to be sent . i told them it is unaccepteble that i needed the sim. the person put me throug to the superviser Mpho who said i will have the sim today 24/05/17 he gave me his word. so i called in again today 24/05/17 to find the tracking nr. and again was told nothing was done about the sim it was not even logged at all. i also asked that a manager must give me a call back with regards to this issue and did not get a call back. </p>