Real poor service

I ordered a new contract online, (Ref number ***4) and was told that an agent would contact me due to documents being required, this was 5 days ago and nobody called me nor made any attempt to contact me. I called their service department and their online chat, merely to be put on hold and forgotten. Eventually I managed to get a lady to speak to me she told me to email the documents to [Email Removed] I did this but still no feedback. So......today I called them again and this time I was told that their computer systems are \OFFLINE{\" and that they can do nothing......WHAT is this?????<br> <br> I have always had good service from VODACOM and I have about 10 contracts with Vodacom and merely wanted to add another. <br> <br> I dont go into a VODASHOP because I work in South America and can only go in when I get back to South Africa, so I try to use the medium that VODACOM has provided. but, instead,,,, I get ignored or I get attempted phonecalls at 2 AM (My Time )<br> <br> Why is it so difficult to provide the service they advertise...Especially to their clients that have never skipped a payment for the last 10 years... WAKE UP!!!!!<br> "