SD
Suraj D

1 reviews | Active since May 2018

02 Sept 2025, 14:48

Ready to Escalate this isssue to NCR/ICASA!! no response from Vodacom who i have always held in high regard

As per my last review, i was advised vodacom will contact me to resolve. Till date, no response! my credit report still has another duplicated inquiry. I wish to be contacted asap by vodacom to resolve your additional inquiry into my credit profile made 5th august needs to be removed!!! this is another blemish on my credit profile which i have worked really hard to rebuild!!! please email me urgently!!!!!!!!!!!!!!!! my mail address: ***

again, the hard inquiry made 5th august on experian and transunion need to be removed!!!!!!! please contact the bureau and advise them. i cannot log another dispute. it is too time consuming

0
Replies (4)
Vodacom
Vodacom's reply03 Sept 2025, 08:28
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

SD
Suraj D's update03 Sept 2025, 09:29
Reviewer Update
These automated responses are a waste of time. i hope to get some feedback soon from you guys
SD
Suraj D's update03 Sept 2025, 21:37
Reviewer Update
thank you so much
SD
Suraj D's update16 Sept 2025, 17:08
Reviewer Update
Dear Vodacom Team

I still see no change in Experian

my email address is ***. please send me proof that you have resolved?