Reader beware when its time to upgrade with Vodacom

I have been a loyal customer for more than a decade. Recently first my data line, then my mobile came up for upgrade.

I chose to cancel my data-I got a better deal somewhere else. Then my mobile line came up for renewal, and what has become a disturbing patrern began to emerge.

They **** to me, and offered me deals which it turns out were too good to be true in order to stop me canceling my contract.

When i discovered the lies, well within the cool down period, i asked them to reverse the process and cancel my line. Then the excuses began.

Its been more than a year now where I've been trying to cancel the lines, and all the while I've been getting charged for these upgrades that should have been reversed. By some miracle, 5 months in they eventually stopped the data line, but I'm still waiting for a refund for data I didn't use.

My mobile line is still active, and I'm being charged ~R300 monthly for a contract that shouldn't be, and a device I returned. in addition, they've not reverted me to my previous package,so I'm have to buy data at ridiculous out of data pricing, because the package i was signed up to only gets 500mb.

I've received no help, and multiple attempts to escalate this issue have failed. I have spoken to multiple line managers and team leaders in customer care, upgrades and cancellations department - all promising to do something,or log a call, or call me back, or take responsibility to help sort it out. The lies continue, i continue getting charged, and I'm fed up. They refuse to give me an email address to raise this issue and refuse to escalate further. I'm at my wits end.

Reader beware when its time to upgrade with Vodacom