1 reviews | Active since Aug 2015
Read your terms and conditions, there's an annual price increase clause!!
Warning!! New customers DO NOT CHOOSE VODACOM!!
Vodacom has increased my contract fee by 9%. When enquired, it was explained that it was due to the 1% vat increase AND their annual price increase. Annual price increase?? In their terms and conditions they have a clause that allows them to increase your initial contract fee without your consent.
They are quick to say this is just a basic contract just sign here here and here. They don't explain to you or tell you anything about the contract or explain these special terms and conditions or any terms and conditions for that matter. This is actually *******, telling a client that its just basic contract and not even explaining it, just making them sign.
Rather choose cell c. My previous contract was cell c, best customer service and never had a problem with them. AND most importantly there was never annual price increases, you only pay for what you signed for.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
