MB
Maegan B

1 reviews | Active since Dec 2013

02 Sept 2024, 11:13

Read this if you are struggling with vodacom

Do not sign up. they are lying when pitching to you. I did not receive my contract, I was not allowed to cancel unless paying them the full balance of my 24 month contract. cooling off period is until the service is activated. they will not honor what their salesmen promise. Call centers do not know anything and are not willing to assist. they will lie to and give you the run around, just to you to shut you up. I only got responses from SRM after I sent a complaint email to *** after fighting for a long time they agreed to waive the costs because I threatened to go public. after waiving the fees, they still debited me monthly. the last straw was them debiting me 19663.31 and crediting back 19066.89 again, I only got responses when I emailed their CEO Shameel.Joosub Do not support this business. They are ******!!! contact their CEO @vodacom.co.za if you are struggling with their BS service.

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Replies (3)
MB
Maegan B's update02 Sept 2024, 11:32
Reviewer Update
I only got responses when I emailed their CEO Shameel.Joosub
Do not support this business. They are ******!!! contact their CEO @vodacom.co.za if you are struggling with their BS service.
Vodacom
Vodacom's reply02 Sept 2024, 12:12
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 

MB
Maegan B's update05 Sept 2024, 10:05
Reviewer Update
No feedback from Delray