LC
Logan C

1 reviews | Active since Mar 2009

12 Nov 2015, 16:02

READ THIS BEFORE TAKING OUT A VODACOM CONTRACT

My Vodacom contract ends this month. I called the *** number to give notice of cancellation and switch to prepaid to allow me to decide whether to switch to another mobile network, or to remain with Vodacom. I did this previously, two years ago, with Cell C, and there was no problems. However, the VODACOM call centre agent informed me that, once I switched to prepaid, Vodacom would NOT allow me to take my number onto any other mobile provider for THREE MONTHS!!! This is not a affair policy, nor was if even explained to me when I took on this contract. I was further informed by this agent that, on the day that the contract switches to prepaid, I must switch off my phone for 24 HOURS!!! This was also never explained to me, and I am sure that others are not aware of this when taking out a Vodacom contract.

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Replies (1)
Vodacom
Vodacom's reply12 Nov 2015, 17:54
Official
Hello loganc,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team