VM
Vusi M

1 reviews | Active since Jul 2012

19 Apr 2016, 10:37

Reactivation of suspended cellphone line

I have been calling the Vodacom's corporate accounts call center since last Thursday, trying to re-activate my account, without any success. ***) Also called ***, still no assistance. My account was suspended due to non payment, I subsequently called the main call center to find out how much I need to pay in to get my line re-activated (Thursday 14.04.2016). The agent told me to pay R391. Which I deposited (R400)on the very same day. My phone has still not been activated on 19.04.2016. This morning I spent 30 minutes on the phone, talking to agents who kept on transferring me to a call center which had a voice prompt that my number is not being recognised as a corporate account. It immediately redirected my call back to the main call center! After 6 of such calls, I managed to speak to someone on the Business support call center, who also took a further 28 minutes to assist me. She then resorted to telling me that my Credit controller is not picking up her phone, so she would send them an email. This was done between 8:00 and 9:00. It is now 10:30 in SA, and my querry has not been attended to! My cellphone still isn't functional.

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Replies (1)
Vodacom
Vodacom's reply19 Apr 2016, 11:47
Official
Hello lebonelaka,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team