reactivation of my number

It is concerning my number that I have been using for eighteen years.It was originally on prepaid and because of my high usage I was advised to change for a contract.The nature of my work require constant communication as a community worker counselling hiv and aids clients and fund raising meaning I depend on donations. In May 2014 my number was deleted because of late payment of which I fixed.I was advised to feel the reactivation form and all the necessary procedures and faxed to the head office.After a long fight I was told my number is reactivated by a lady called Arlene Fredericks.The last report by Rifqah Abrahams indicated that it has been permanent ly deleted.I have missed donors and my clients who need assistance could not locate me, how many people suffered because of this, I have been with Vodacom for eighteen years and this treatment even after explaining my situation that I am from a public benefit organisation, sometimes we receive grand after a long ttime.I am tired of this fight and I will appreciate if my number could be restored for the sake of the disadvantaged community.