Reactivation of my account

Good day,<br> <br> My lines was suspended and I had to pay R2050.00 on Monday when I called the call centre they told me that they can see my payment and then I need to go to the nearest Vodashop I went bought all the sim cards as I was told to but now I'm still waiting they said they will send a sms but my lines are blocked how will they send a message if you call the call centre they give you give you different stories every time. All i want to know is how far are they with process and do they need more documents or what?????