Reactivation of contract failing

It's been 3 weeks since I app**** for reactivation of my contract on 3 August 2015. Apparently my 'number' was reactivated on Fri 21 Aug, but nothing happened. Monday 25 Aug I spent over 40 minutes speaking to various call centre operators where I was informed my number is deleted, I went to Vodacom shop. At the shop my sim couldn't be activated. Today we did a second simswap and my sim got linked to a wrong number. We did a third simswap this afternoon but cant connect to Vodacom. It is not my device as we put the card in 3 different phones. When calling my cell number it doesn't exist.