rS
ruben S

1 reviews | Active since Jun 2016

22 Jun 2016, 07:23

reactivation not done

<p>My lines was deleted of the network few months ago reason been that ive missed a few payments so 2 months ago ive sended my reactivation forms so my lines can be reactivated month later they advised me that there are some imformation missing after i called in so i supp**** them with the missing information on the 7th of june 2016 they once again advised me it is going to take 5 to 7 working days, so when i called in again today 22/06/2016 they advised me that it is still pending and that they will do reactivation today but i must wait another 5 to 7 working days for my lines to be reactivated so we 2 months down the line, as they also advised on they documents once documents received reactivation will take 5 to 7 working days, and as for me 2 months down the line still not reactivated.vodacom cant even response to my questions with answers all they say is still pending.</p>

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Replies (1)
Vodacom
Vodacom's reply22 Jun 2016, 09:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team