Reactivation forms

After 5 days of waiting for my account to be reactivated, I decided to phone Vodacom to hear what's taking them so long (since the in-store consultant advised it'll take up to 72 hours). Unfortunately the in-store consultants aren't as competent as the call centre agents because the reactivation form and proof of payment WAS NEVER SENT in the first place!! Now I have to do everything all over again and wait an additional week...thanks a lot Vodacom!!!!