Reactivation

It has been 4 weeks since I originally sent through my reactivation forms. Since then, I've resent them TWICE, sent payment details and a bank statement THREE times, and now I'm waiting for my IMEI number to be unblocked. I've been told it'll take 24hrs, another call centre agent said 5 min or 5 days. Only ONE person took this matter seriously. Luigi was able to assist me within 7 days, but now I'm waiting for the blacklisting department yet again. Vodacom's customer care service is slipping! You guys used to be the best, now its just downright pathetic! Team leaders and managers should use employees like Luigi to set the bar. Its been a MONTH, and I still can't use my darn phone!!!! Payment will be due soon, and I haven't even used my phone yet. How is that fair?!?!