reactivation

My account was in arrears and in December 2014 I visited the branch in Canal Walk and spoke to Deinrich(Sales Rep) and made arrangements for the payment of my one account. In January 2015 my account***) was fully paid up. Arrangements were also made for the account of *** to be deducted in January 2015 which only materialised in March 2015 which is 2 MONTHS later!!Up to this day no one from the branch has contacted me. I have been to the stores plus minus 15 times, yet both numbers STILL remain BLACKLISTED after the accounts are up to date. I visited the Branch on Saturday morning the 04th April 2015 and spoke to the Manager(Rishaad Goolam) and was told there was nothing he could do about it(not very professional if you ask me). I have phoned the accounts department in JHB and these are the following people I have dealt with and yet no result what so ever. The first person I dealt with in JHB was Matula *** and then after that I spoke to Fumana and Tinyiko. I think it is quite pathetic that the Store manager(Rishaad Goolam) in Canal walk cant even help me and after speaking to 3 people in JHB it still remains the same.