GS
Gregory S
1 reviews | Active since Jun 2016
08 May 2019, 17:08
Reactivating a cancelled contract
I have just been made aware that Vodacom reactivated my contract after I explicitly cancelled it over a year ago.
I have now been receiving invoices and statements in an old inbox and had absolutely no idea. To make matters worse, I don't even live in the country anymore, and they have deactivated their email services.
Very frustrating.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 May 2019, 07:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 May 2019, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 May 2019, 11:42 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply10 May 2019, 11:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,