reactivate line and get an upgrade

I sent an email to Vodacom C.S after i tried numerous times to contact them but i everytime i phone them i have to hold the line for about 30 minutes and still no one to talk to. Fundiswa Booi said i must redirect my query to the Legal department of which i did, but still no response. I want my line to be reactivated and i want an upgrade because i was told its a number for life and that i will get an upgrade. How long is the turnaround time? I'm still awaiting for the feedback from the Legal department and i don't owe you anything you owe me January and February airtime or you want me to forfeit this airtime