Re:*** ***

I have a problem I have been sending emails to vodacom about an incident that occurred, a sales lady called contact simcard that is used by my son who is a minor, later on I got communication that my contract has changed I tried calling the number and it wasn't working, I wrote a email to customer care, they called and said my complaint has been sent to back office, October R310. 99 was deducted and November R320. 99 was deducted while my initial contract was R289, I have been sending emails after emails but all I get is automated messages my emails are being ignored by vodacom customer care.

Below is the last ref I got on 6/12/2021