Re: Vodacom Fibre back office support is shocking

Vodacom Fibre Back office and call center

I had to log a call to re install my fibre line as my dogs has eaten an exposed line that vuma tell fixed and repair with a fantastic service from vumatel. SR ***. was logged on the 7 May 2020. My h 500 rooter was configured on on the 12 May 2020. This SR was excilated to back office staff a view time over the weekend as it the upload speed was 0.01 download speed 0.01. Various call center agents assist me over the weekend. A back office supervisor Mr Kloppers closed the case on the 11 May 2020 and only a day later 12 our rooter was confiqured An only on wednesday 13 May 2020 our fibre line was active and functioning at normal speed as per our contract. During the down time have been purchasing Data to operate our mobile devices

On saterday 16 MAy 2020 we noticed a problem with our fibre line again the same problem no upload or down load speed. We were informative that vodacom was implementing a new 5 G line. On Sunday i logged a call with Jason SR number 200517 - 362270 all the necessary Mac Nr , Sn Numbers were given to Vodacom fibre department to test our problem and NO Line activity detected but lined has been tested and check and states connected on vodacom side but no line activity. Note i have to purchase mobile data to operate from home were i dont have fibre. So naturally have am expecting a vodacom technician to contact me with regards to this matter. I contacted the call center and spoke to gugu gumbe to wichh wer have done the normal testing as per norm all shows connected but with no activity.. as i have has numerous problems with the relocation, billing, activation and actual connectivity

Subsequently i have cancelled my service SR *** i cant be billed for a service and not received fibre service or internet