RS
Riaan S

1 reviews | Active since Mar 2009

13 Sept 2021, 15:16

RE: Re:Relocation - SR*** 98 days to relocate a Fibre line

I requested for my Fibre line to be relocated from Ballito to Umdloti but before I handed the request in I checked myself if there is a availability for Vodacom Fibre at the address and there is or was so 8th of June I put the relocation request in upon that they told me it will take 30 days so on the 7th of July I phoned to find out what's going on and I was told that I'm impatient the relocation has been booked and the Fibre contract company will give me a call soon so I decided that I will be patient and give them time and here is where my patience has gotten me it's now the 13th of September I'm still waiting for a call so today I called again and asked what is going on and the lady tells me yes the relocation request was received on the 7th of July and then from there it takes 30 days so my first request was never actioned but I'm impatient and must be patient so I say to the lady so first request was never even done second request I was told I'm impatient so then what happened from the 7th of July to the 7th of August and then from the 7th of August to the 7th of September and she couldn't even answer me so she told me Metro Fibre is the guilty party not Vodacom Metro Fibre is guilty... Vodacom here me nicely you can take your Fibre contract and you can stuff it where the sun doesn't shine and then I will phase out all 4 my other contracts with your company as we go because it's clear to me now after being a loyal client of Vodacom for the past 10+ years and having issues with you on multiple occasions I have given Vodacom more than enough chances I have taken your poor service your arrogance and your incompetence for long enough and there is never gonna be a day that you will resolve your useless customers service agents or your poor service. But every second week a agent will phone me to migrate my contracts because they see I'm using alot of extra data everytime I tell them it's because I'm still waiting for my Fibre line I even went so far as to get a lte contract to resolve the matter for the short term but still nothing.... The last agent I spoke to today promised to log my complaint and send me a service request number still didn't receive it an hour later.... I'm done Vodacom in all truthness I feel like taking everything I have with Vodacom and to take a drive to the closest Vodacom and give all your useless **** back and cancel everything I have with you because you are useless behond comprehension

0
Replies (1)
Vodacom
Vodacom's reply13 Sept 2021, 15:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team