Re: repeated problems with Sony M4 Aqua

<p>Att: Vodacom/Sony</p> <p> </p> <p>To whom it may concern</p> <p> </p> <p>Re: repeated problems with Sony M4 Aqua</p> <p> </p> <p> </p> <p>I am extremely disappointed with the Sony M4 Aqua and Vodacom , I have sent is this this phone 3 times now and each time given a refurbished phone that is then sent in again for repairs.</p> <p>After so many problems I think I should be replaced with a brand new phone and not a refurbished one.</p> <p>I cannot even get to speak to the Manager to express my frustrations as he is never at the branch and the cell phone number supp**** never gets answered</p> <p>Every time this phone is in for repairs it takes two weeks and I am without a phone ,below are the references :</p> <p>23/05/2016 Job Number ********** 6 out of box failures “issues with camera”<br />3/12/2016 Job number ********** 8 network issues Vodacom said its fixed but was not and needed to be rebooked again with Job reference # ********** 66 (another awaiting period )<br />14/01/2017 – Job number ********** 5 device is dead and apparently sent to head office for repairs to date I have not received an sms or notification of progress of phone being kept went to Vodacom only to find out number put on system is not mine , I have updated my number however still no feedback .</p> <p> </p> <p>I am currently paying for a service which I am not receiving , does Vodacom not do a quality check on this “refurbished” devices ?</p> <p>I have been a customer since 2006 and am thinking of me cancelling my services as I am now really really disappointed with Vodacom and its management.</p> <p> </p> <p>Please advise as to how we can move forward positively?</p>