Re: RCO569836 [#RCO569836] [4FSS86J] [4GTAQ15]

I was contacted in July by vodacom and was **** to by the consultant to decrease my installment. I did not want to give out any details or take take up anything with them. But kept pushing and told me my contract installment will decrease as I was being incorrectly charged only for my installment to increase. When I contacted to complain about my instalment after a couple of days was advised that I was assisted correctly. I have been asking for the recording for over a week and no one is now responding to my email. There was definitely an ethical breach and was misled and provided with false information. If I don't get a response here I'm definitely taking it to the ombudsman as I was never interested in data been added and my installment increasing. Below is the last response they sent and took this day I'm still waiting for a recording. Kindly be advised that the investigation feedback has been provided and it was deemed invalid (not in the customer's favor). Customer was advised correctly on package and cost and agreed to the migration. Please note that the call recording has been attached on C3D should customer request to listen to the call.