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Portia M
1 reviews | Active since May 2016
14 Nov 2020, 19:21
Re phone lost
My ID is *** I buy contract phone 3 months back I lost my phone the shop didn't tel me about insurance I was thinking is the automatically I need help cos I Wil be pay for the phone I lost
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Nov 2020, 12:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2020, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
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Portia M's updateReviewer Update
18 Nov 2020, 05:32Still waiting no one cal me
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Portia M's update18 Nov 2020, 05:32
Reviewer Update
Still waiting no one cal me
Vodacom's replyOfficial
24 Nov 2020, 14:50 Dear Portia Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, it's the customer's responsibility to request for insurance on the device. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Nov 2020, 14:50
Official
Dear Portia Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, it's the customer's responsibility to request for insurance on the device. Regards Consumer Website Team
Best regards,