Item: Vodacom
Rating: 1
Author: Loretty M

Vodacom's replyOfficial

15 Feb 2018, 06:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply15 Feb 2018, 06:43

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

15 Feb 2018, 10:52

Dear Loretty,

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.

Please note that feedback was provided to you on your post logged on eh 29 January 2018. As per the Field Service Consultant and the stores they have been in contact with you and advised that you have to pay for the P10 Lite which you declined and advised you would speak to your insurance company first.

According to the Store the feedback remains unchanged as there payment has to be done due to the different specifications of the devices.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply15 Feb 2018, 10:52

Official

Dear Loretty,

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.

Please note that feedback was provided to you on your post logged on eh 29 January 2018. As per the Field Service Consultant and the stores they have been in contact with you and advised that you have to pay for the P10 Lite which you declined and advised you would speak to your insurance company first.

According to the Store the feedback remains unchanged as there payment has to be done due to the different specifications of the devices.

Regards,
Vodacom Consumer Website Team

Best regards,

LM

Loretty M's updateReviewer Update

16 Feb 2018, 06:48

Good day I am fully aware of that. My refusal to pay was because of the delays and miscommunication that came about. Upon calling insurance they informed me that on their system I had my phone on the 23d Jan 2018. Upon calling Vodacom and giving them my job card number, they said on their system I had my phone as well. Yet I was still sitting without a phone.I had travelled there with intentions to pay as well. However, no phone was actually there. I told the lady when she called a week after my first hello peter post that I will not be paying. She advised that she could not be of assistance, so I emailed the complaints department and social media. However in true fashion , no reply was given, even if i were to pay, at least a reply from your complaints department, yet nothing at all. This is how you treat consumers, and then want them to pay. That is very disrespectful and no person of right mind would pay for such poor services. So I re-iterate, I want my phone, and refuse to pay for such poor service. It has taken 3 posts on here alone to receive somewhat of a reply from you, further proving my point.

LM

Loretty M's update16 Feb 2018, 06:48

Reviewer Update

Good day I am fully aware of that. My refusal to pay was because of the delays and miscommunication that came about. Upon calling insurance they informed me that on their system I had my phone on the 23d Jan 2018. Upon calling Vodacom and giving them my job card number, they said on their system I had my phone as well. Yet I was still sitting without a phone.I had travelled there with intentions to pay as well. However, no phone was actually there. I told the lady when she called a week after my first hello peter post that I will not be paying. She advised that she could not be of assistance, so I emailed the complaints department and social media. However in true fashion , no reply was given, even if i were to pay, at least a reply from your complaints department, yet nothing at all. This is how you treat consumers, and then want them to pay. That is very disrespectful and no person of right mind would pay for such poor services. So I re-iterate, I want my phone, and refuse to pay for such poor service. It has taken 3 posts on here alone to receive somewhat of a reply from you, further proving my point.

LM

Loretty M's updateReviewer Update

19 Feb 2018, 14:07

As usual I get no further replies?

LM

Loretty M's update19 Feb 2018, 14:07

Reviewer Update

As usual I get no further replies?

RE: P9 lite repairs