1 reviews | Active since Mar 2010
RE:OVER DEBITING MY ACCOUNT
<p>PATHETIC TO START.</p> <p>I have a data contract with Vodacom for R290 a month. Last month my account was totalled at R1750. I logged a query and am yet to received a response. This month again my account was debited for R1800. I have never received statements for this account.</p> <p>When i previously logged a query Vodacom they gave me an email address which i do not recognise at all, i have never had such an email address and corrected the email. I have still not received any statements. i am busy with the CLUELESS call centre on the line right now as i am typing this email, asking me for the email address on the that they have which i do not recognise. I am reaching the one hour call time with the call centre now and i am exactly where i am in terms of getting ANY assistance as i was before making a call. This feels to me like a total disregard of customers on the part of Vodacom. NOT A SINGLE CALL CENTRE AGENT has even got close to understanding my query, its simply unacceptable. When you ask to speak to a supervisor, somehow the call cuts. At the conslusion of me typing this complaint i am still holding on having exceeded the 1 hour mark with the call centre and am being ask to rate the service(i am being cut off basically)</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
vodacom tried contacting me on the 3rd December, unfortunately i missed the call. Since then i tried many times getting the call centre to resolve my query. And......im exactly where i was before this complaint Its a new month andi still didnt receive my bill still havent got feedback from the query i lodged with refence 8ZA21YYO-2NMVT
vodacom tried contacting me on the 3rd December, unfortunately i missed the call. Since then i tried many times getting the call centre to resolve my query. And......im exactly where i was before this complaint Its a new month andi still didnt receive my bill still havent got feedback from the query i lodged with refence 8ZA21YYO-2NMVT
My account went over the monthly fee before I received an sms advising that I have reached my data limit. The account was then debited and as a result of insufficient funds the debit returned and my line was blocked. I called the call centre to try and pay via eft, they were unable to assist me as it is a business account, I was advised to go pay at any vodacom store. I promptly did that. The next month my account was debited again for the previous months balance which I had already paid. I called once again and was told my account would be credited, the following month I was debited again. No credit to my account, this time I refused to let the debit order go off. Ive spent HOURS ON THE PHONE WITH THE CALL CENTRE, to no avail. I even have sms advising that the matter has been escalated to a support specialist. My line has been suspended because of all of this. The reference number for my query is 1- ********** 863096
This hasnt been remotely given attention to since my last complaint
My account went over the monthly fee before I received an sms advising that I have reached my data limit. The account was then debited and as a result of insufficient funds the debit returned and my line was blocked. I called the call centre to try and pay via eft, they were unable to assist me as it is a business account, I was advised to go pay at any vodacom store. I promptly did that. The next month my account was debited again for the previous months balance which I had already paid. I called once again and was told my account would be credited, the following month I was debited again. No credit to my account, this time I refused to let the debit order go off. Ive spent HOURS ON THE PHONE WITH THE CALL CENTRE, to no avail. I even have sms advising that the matter has been escalated to a support specialist. My line has been suspended because of all of this. The reference number for my query is 1- ********** 863096
This hasnt been remotely given attention to since my last complaint