RE: Over billed

I upgraded my contract, it was a data contract at first then upgraded to normal line. The handset was Nokia Lumnia 1320, it was R99 per month and R150 airtime, it was special on the website. I was debited R159, normal price before it was put on special - instead of R99.<br> I called vodacom customer care-spoke with Lulama, she transferred me to after sales, i spoke with Thato who wanted to transfere me, after refusing she made conference call and i was transfered to Shane. Shane asked me to send him the email with my banking statement and June and July invoice which i did immediately. The email was read by Presher Thaver and Tracy Latchanna. The email address Shane gave gave me was [Email Removed] To date i havent receive any communication from Shane or Vodacom. Why do i have to go through different departments if i have an account inquiry? It is really frustrating. The number in question is ***