Re-opening of Ticket - Request for Resolution

Dear Support Team/Vodacom Team

I'm writing regarding my recent ticket( Dear Vodacom Customer. Your service ticket with reference number EC-21BL-27OCSM has been closed. Thank you Vodacom)that was closed without resolving my issue. Despite reaching out multiple times, I haven't received a satisfactory solution to my insurance claim.

My issue remains unresolved:

- ****** iPhone 13 Pro Max - Continued insurance premium payments despite theft - Claim rejection due to SIM transfer

I request a direct response regarding:

- Claim payment or - Refund of premiums paid since the theft

Please re-open my ticket and provide a clear resolution.

Sincerely, Shirley