RE: Not sure why we pay for service ???

I've been meaning to write this compliant a while back & have not had to chance too. Sometime last year my phone went into flight mode & would not come on. I visited the Vodacam shop @ Cresta and asked if I could upgrade my phone. I was told that I cannot because my airtime usage is too little. I had to buy another phone for cash. Early in Jan 16 I took my phones & handed them in for repairs, The Nokia Lumina was apparently rebooted however still doesn't work. The LG phone had a cracked screen, the insurance allowed for a new phone to be issued. This was a drama on its own. I had to visit the store almost 4 times & waited for hours before I was helped. The way in which the entire matter was dealt with leaves a poor taste & obviously the consultants take us to be fools. The coloured guy working @ the Cresta store told the insurance person he just takes his time to annoy angry clients. I guess if the service was better than we don't have to scream & shout. I had to make 3-4 crossings between shops to get my so called new phone (smallest LG phone) .. <br> I've had better experiences with Vodacom clearly their services is now going down market. <br>