re instating the line

Vodacom did not deduct their debit order ,i dont know for what reasons and i called them they confirm that they will re instate my debit order but i must pay that amount at any bank.

I have paid the amount the past four days and email them proof of payment. from the past four days i have been speaking to different consultants at call centre to assist me but all of them says i must wait for SMS. Yesterday i spoke to patricia at Account depatment, she gave me her personal email address to sent the proof of payment to her but she is not replaying . her email is **********

Four days no network on my phone.