Re-instating a paid up line takes 5 days

My contract has always been paid and last month they said it was not paid, so I sent them the proof of payment and they said it does not reflect on their systems. When they eventually found the payment on a Friday afternoon they advised me that may services would only be re-instated within 3 business days. I have been without a working phone for a week now, totally unacceptable, loyal paying customer and they do not care how long it takes them to get you back online, when this contract ends I will be moving over to another service provider because this one is lacking in so many areas, from the way the call center agents speak to you or drop calls or even by giving you outrageous waiting times for services to be activated ,I will never recommend Vodacom as a market leader leader in any way, their services and help staff are anything but.