AS
Anthea S

1 reviews | Active since Jul 2015

08 Jul 2015, 12:19

Re: Faulty Products sold by vodacom

i originally took out a contract for the Z30 within 6days the phone crashed, i then returned it to Chatz connect in Ottery, i then did not hear from them until i made inquiry 3 weeks after i took the phone in. they then gave me a new phone which now is also faulty, i took it in yesterday they unfortunately told me that they do not have a loan or a replacement unit for me i do however need a phone for the nature of my job, i do find this completely unacceptable as i am paying my contract on time each month, and find it very difficult. i am thinking for cancelling all 3 my contracts with vodacom as i find this very annoying that i have to suffer as the client, due to faulty products sold to me by them.<br>

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Replies (1)
Vodacom
Vodacom's reply08 Jul 2015, 13:12
Official
Hello cilla-23,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Kind regards,
The Consumer Website Team