Re : False advertising/*****ing really

Vodacom proudly advertises being able to use your vodacom number for purchases in the Apple Istore. There is also the option of a Vodacom number being used for payments. Nowhere does it state that it must be a contract number!!!!

In August I transferred R500 from my bank account to a prepaid sim I used occasionally. I visited a Vodacom Store and was then told that they cannot assist because it was not bought from the store but tried to use the customer 'support', which was impossible to get an agent to speak to on.

I then called various times, spending hours on calls from my non vodacom number and was eventually put through to a manager by the name of Marvin. He was meant to call me on 25 September at 11:00. I received a call at 12:00 from one of his reportees together with an sms that he will call me at 15:00 since he was in a meeting. He never called.

I called various times after and it seems like the agent send my request through to technical support and my request vanishes.

Can a company really bs a customer around about R500? For me , chasing it is because it is a matter of principle. And dealing with an arrogant, *********** 'manager' was pure frustration!