TW
Tommy W

1 reviews | Active since Oct 2012

14 Mar 2025, 11:07

RE: EC-213D-28P1H1 Re: Re: Re: Re: Claim TB Wessels - ID ***

My husband passed away on the 11 Jan 2025, until now I am struggle to get my money that have to been paid out to me and also the insurance to pay the bill I have send all the documentation to them and every time I have to enquiry when this claim will be paid out they told me they need the estate name the more I told them there is no estate due to it is to small everything is been handle by me the more they want it the last mail I have received from them I have to send all the documentation again because it is more than 3 months if I count it is only 2 months I think I will know because I am the one with the grieving. Every time it is someone else that talk to you then it is Grace then Dorcas, you cannot phone them only mail them. from: Deceased <***> to: Wilma Wessels <***> date: Mar 11, 2025, 10:46 AM subject: RE: EC-213D-28P1H1 Re: Re: Re: Re: Claim TB Wessels - ID *** mailed-by: vodacom.co.za signed-by: vodacom.co.za security: Standard encryption (TLS) Learn more : Important mainly because it was sent directly to you.

I am really frustrated with them - they promise you stuff and then when it comes to resolve that promise they every time come with a new excuse.

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2025, 12:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team