RE: Dissatisfaction with the service from Vodacom: ***

Good morning

I was approached by Elite mobile which is part of vodacom operating on behalf of Vodacom. I agreed to enter into contract telephonically.

The cellphone ( ********** 413) became active on the 19 October 2017. The was an agreement that vodacom will debit on the 15 of each month since i get paid on the said date with the amount of R169.00.

The amount of R475.99 was debited by vodacom. I enquired (20 & 2 and I was told it is for two months (October & November) and that it include the connection fee.

I spoke to the following Vodacom officials to try and resolve this issue amicably:- 1. Sinalo & Warren (21/11/2017) 2. Clio (27/11/2017)

To my surprise, Vodacom tried to debit on the 31st October which was not per our agreement

Secondly, I am told of connection fee which i was told that there is connection fee

Thirdly, I am also charged R100 because the debit bounced back because not the date that we agreed

I tried to check if its possible to cancel the contract since vodacom is not keeping its promise and i am told I will be charged for the remaining contract.

I am therefore requesting Hellopeter to assist me with one of the following

1. Vodacom take only 169.00 and give back my refund (the difference between 169 & 475.99) or

2. Our contract be canceled without penalties on my side since vodacom did not keep its promise

Your assistance in this regard is appreciated

Kind regards Fhaladzani Ramavhugela **********