LL
Leslie L

1 reviews | Active since Dec 2021

24 Dec 2021, 13:15

RE: Deplorable Service rendered & Incomplete Fibre Installation Work done by Vodacom

Dear Sirs, RE: Deplorable Service & incomplete Fibre Installation Work rendered by Vodacom I would like to express my dissatisfaction with regards to the deplorable service, to say the least, received from Vodacom thus far. I now draw your attention to the following: 1. The Vodacom Reps uplifted my brick paving in order to install the cabling. They left without reinstating all of the brick pavers, it's a sore-sight (see attached photos), 2. The sub-surface Fibre cable pvc conduit has not been joined correctly, hence my concern is the Fibre cable itself is now exposed to the soil chemicals & it's only a matter of time that these chemicals will eat into the cable & result in a cable fault /failure, 3. A 2nd-Hand Fibre Cable PVC housing (box) was brought to site & used. The housing cover was broken & could not fit. The delicate Fibre cables are now left exposed (see attached photo) I desperately need this matter resolved, please!

Note: My previous reviews in this matter have reference, you have them on record already.

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Replies (2)
Vodacom
Vodacom's reply24 Dec 2021, 14:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LL
Leslie L's update24 Dec 2021, 15:23
Reviewer Update
Thank you for your response.
I now await you further advices