MK
Melihzar K

1 reviews | Active since Sept 2016

21 Sept 2016, 13:36

Re Complaint service

<p>This is the officially WORST service I ever ever got from a huge company. </p> <p> </p> <p>Since last week I sent about the issue of my experience I sent emails to vodacom & there is nothing. I am STILL waiting for a call for feedback. This is rediculous that no one called me from Vodacom. To state why the DATA & also delivery issues. I logged another call last week with regards to the CLIR issue & till today no feedback nor phone call. Reference from Vodacom: 1- ********** 5466...</p> <p> </p> <p>I am not very happy person with regards from Vodacom. I mean is it so difficult to get a feedback or a pology from Vodacom. I mean 1st they messed up with my address stating that they cant find the address which I called alot of times. Vodacom couldnt call me cause they said the number is off. BUT I got 3 CONTACTABLE phones vodacom can let me know. but no sms nor missed call. No email. About the DATA also NOTHING...</p> <p> </p> <p>This is SO SO horrible service. I</p> <p> </p> <p> </p> <p> </p> <p>___________________________________________________</p> <p> </p> <p> </p> <p>I had the worst experience from Vodacom. Last month I did a upgrade. The package was not sent and they didn't give me a tracking number. I have 4 vodacom contracts and this is the service they give me. The address was wrong and they got the number incorrect. Called the call center and they said they will send it again and the consultant said he will call me. Till today I haven't got any calls. I called back and the device was on Re order. Again got the incorrect address which I had to track it with my own time and initiatives. Finally got thru to ram Couriers and they are good. Then I was promised for 10 gig data which was clearly stated on the upgrade on vodacom website. Then the call was logged and no feedback till now. I called back and got thru a consultant where I have to explain 3 times for the exact issue. </p> <p>I mean this isn't vodacom that I know been a customer for them 17 years.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Sept 2016, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team