AL
Ali L

1 reviews | Active since Jun 2022

13 Jan 2025, 13:48

Re: Complaint about contract number sharing- ***

I recently took up a contract with Vodacom and it turns out they gave me someone else's number...I don't mean an unused number, I mean a number that this person was still using, her name is cindlylee

I started receiving calls and texts that are meant for this person. I even received his credit accounts detals

If possible please change this number to my prepaid vodacom number ***

This is the next level of bad service, really Absurd. It's making my life a living hell.

Please sort it out as soon as possible.

Thanking you in advance.

0
Replies (2)
Vodacom
Vodacom's reply13 Jan 2025, 14:09
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

AL
Ali L's update14 Jan 2025, 13:47
Reviewer Update
I have to wait more than 2 months before I can be assisted. One of the worst network in the country. It's not my fault it's their fault because they provided me with the contract number only to find that it belongs to someone else.