RE: Changed Contract

<p>I have upgraded my contract begiging of September. i was on a 1GB contract. my new contract is 500MB (no air time included) my problem started on the 13 October 16 when i called vodacom to activate my caller identity as i was receiving my calls on Private number including the once i have saved on my phone. after receiving the confirmation of the activation of my caller line. i realised i am unable to load air time. i then immediately conctacted VODACOM to get this matter sorted. Somehow my contract was changed to OPEN LINE. when i asked for a caller identity (I was told by a consulted , who said i will be penalised for downgrading) i was promised that by the 31 October 16 my query will be solved. i received this ref numbers: 1- ********** 8756 query escalated to support, 1- ********** 4928 query escalated to support specialist, 1- ********** 8756 query has been closed. i called again then i received this ref no. 1- ********** 4928 stating service request is in progress. i was hoping this matter will be sorted beggining of Nov. This matter inconvenience me as i am unable to load air time and forced to use VODACOM air time. this is messing up with my budget and i am not planning to go through this in the new month. your urgent respond will be highly appreciated.</p>