Re-assess 'excellent service'

Vodacom owes me R259.00 as per sms reference EC-0W6Z-3KP9C3, dated 18 May, for the cancellation of a data contract due to poor signal reception. A statement dated 3 June indicates a credit note for this amount, but with no payment forthcoming since. It proved to be futile trying to get through their system to enquire from the finance department why the credit note is not honoured. The latest request in this regard, reference S3-8BL37-7AQ28 and dated 17 July, remains unanswered to this day. <br> <br> Vodacom is an exemplar of a big company sweet-talking customers with 'excellent service', but when it comes to honouring it, some customers get shunted from pillar to post. It is not about the refund any longer, but the principle of the matter. It is about standing up to a big company and publicly voicing frustration with a substandard of service experienced. The constant stream of complaints from customers on this site regarding the poor quality of service experienced from Vodacom is indicative of a company that needs to re-assess its true commitment towards what it perceives as 'excellent service'.